How Ecofleet helps you travel safer
Know before you go
Live bus positions and arrival estimates mean less time waiting alone at stops, especially at night.
Track your ride
Follow your bus on the map in real time so you always know where you are along the route.
Plan with confidence
Accurate schedules and route details help you choose well-lit, familiar stops and avoid last-minute changes.
Rider safety tips
- Wait for your bus at designated stops, away from the edge of the road.
- Keep your phone and valuables secure and out of sight while waiting and on board.
- Hold on to handrails when the bus is moving, and stay seated where possible.
- Let the bus come to a complete stop before boarding or alighting.
- Travelling late? Share your route and expected arrival time with someone you trust.
- If you see unsafe behaviour or feel unwell on board, alert the driver or conductor.
In an emergency
Call 112 — Rwanda National Police emergency line
For immediate danger, accidents, or medical emergencies, always contact emergency services first. For non-urgent issues with the app or a journey, reach us through our contact page.
Report a safety concern
Noticed something unsafe on a route, at a stop, or in the app? Tell us about it — including the route, time, and location — and we will follow up with the relevant transport operator.